CARE for DISPLAYS
- Your display is constructed in such a way as to preserve the specimen indefinately. [Of course, don't drop it!] It is sealed to keep pests out. Specimens are treated with powerful insecticide to deter pests. Do not place display in direct sunlight or the colors will fade. Please avoid extremes in humidity as well.
SHIPPING:
- Shipping is listed for each item under it's description. For multiple items, we discount shipping accordingly. [Shipping costs include postage plus materials]. We ship to outside the USA, but shipping costs apply. If you are in another country, please contact us for terms and costs. Please note: Large Items will cost more to ship, usually $15-$20 depending on size and weight.
- PLEASE NOTE: We are currently offering FREE SHIPPING for any item within the Continental United States!
- We ship all in-stock items as soon as possible after payment is cleared and accepted, usually within 4 business days.
- Please allow at least 5 to 7 business days for delivery, depending on availability.
- We use First Class or Priority Mail
- Gift Wrapping is available for a $3.00 charge! Please email with order if interested.
RETURN POLICY
We want you to be happy with your collector's item so please be aware of our policies on returns.
- If you are not satisfied with your item for any reason, please let us know within 1 week and we will refund your returned item, or offer you another!
- If item is damaged in shipping [very unlikely] and insurance was not purchased we can reserve the right to withold refund, but will always work with you. [just have to say this!]
PAYMENT
- We prefer Money Order [bank/U.S. Postal/Western Union or other official corporation] and accept personal check which MUST clear before order is shipped.
- We accept major Credit Cards [ONLY VISA or MASTERCARD at this time]; We also accept Paypal
- For check or money order, please send payment within 7 days after your order. Again, personal checks must clear before order is shipped otherwise order will be suspended, and any service charges for bounced checks will be applied
- We only use "Pro pay" merchant gateway, a division of Wells Fargo.
TAXES
- No sales tax for orders outside of Florida. If ordering within Florida, a 7% sales tax must be applied [Sorry!]
PRIVACY POLICY
- In no way will "Wings of the Rainforest" share or sell information or ask any information beyond what is needed to process your order
SPECIAL REQUESTS
- If you are looking for a particular species or color style, we can customize your order as you like. Please contact us for more details! [Expect custom orders to cost a bit more please. Extended time for completion will be required]
CONTACT
- If you have any questions, concerns or comments, You can reach us via our contact tab email zinke5@verizon.net , or by phone at (727) 712-2353. Because this is a home business and we have children, email is the best way of communication. Our address is : 2408 Navarez Avenue SAFETY HARBOR, FL 34695 THANKS AGAIN FOR VISITING!